VPN troubleshooting

Why does my VPN keep disconnecting?

A VPN that drops repeatedly can be caused by a weak network, device power settings, conflicting VPN profiles, or a server-side interruption. Work through the connection itself before changing privacy or security settings.

These steps help narrow down whether the problem follows your device, your network, or one VPN server. Menu names and controls vary by app and operating system.

Start here: note when the disconnect happens—after the screen locks, when Wi-Fi changes, at a regular interval, or only on one network. That timing often points to the cause.

Quick checks

Change one thing at a time

Reconnect once, then test a different VPN server. If only one server drops, the problem may be specific to that route or server.

Compare networks

Try a trusted Wi-Fi network and mobile data. If the VPN stays up on one but not the other, investigate the unstable network, router, or network restrictions.

Update the app

Install the current VPN app and operating-system updates, then restart the device. If the issue began after an update, check the provider’s support notes.

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